When I saw “LAX03-VZ91 Service Update – Data Loss” in my inbox, I knew I was in trouble.
Dear Sam Howell,
We are sending you this email as we have discovered that two drives that mirror the same data have failed, which means any data left on the RAID 10 storage array became irrecoverable.
While this is an unfortunate situation we would like to avoid, computer hardware failures do happen and we are not responsible for any lost data. Again, we would like to stress the importance of making backups of important data.
We are now setting up a new VPS for you and you will be able to access it through the original IP within the next 24 hours.
We apologise for any incovenience. Please contact us should you have any questions.
I will be restoring my website over the next few days.